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Order & shipping Where's my box? Tracking, delivery, address changes, or anything between checkout and the doormat. Email about an order Setup & how-to Plugging in, signing in to apps, remote pairing, Wi-Fi snags — anything to get you watching tonight. Get setup help Returns & refunds 30 days, no restocking fees, no questions you can't answer. We'll send a prepaid label. Start a return Warranty Every vSeeBox is covered for 1 year. Hardware issue? Send a quick note and we'll handle it. File a claim Wholesale & bulk Buying 10+ for a hotel, AirBnB, RV park, or office? We do volume pricing — just ask. Request pricing Press & partnerships Writing about us, reviewing the box, or running a sponsorship? Loop us in and we'll respond fast. Pitch us

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The vSeeBox team
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Hours Mon–Fri 9a–6p PST · weekends as we can

Before you email — try these.

Most questions land on the same handful of answers. The FAQ page has them all, with screenshots.

Read the FAQ
How fast does my box ship?
Same-day shipping for orders placed before 2 PM PST on a business day. Anything later goes out the next business day. Always free, always via FedEx or USPS with tracking — most U.S. addresses see it in 2–5 business days.
What do I need to set up the V6 Plus?
A TV with an HDMI port and a Wi-Fi connection. That's it. Plug in the included HDMI and power cables, connect to Wi-Fi, sign in to the apps you already use, and you're watching. Setup takes about five minutes.
Are there any monthly fees or subscriptions?
No. Zero. The box is a one-time purchase — no monthly fee, no activation charge, no "premium tier" hiding behind a paywall. Anything you watch through the box uses accounts you already have or free apps.
How does the 30-day money-back guarantee work?
Email support@vseebox.app within 30 days of delivery with photos of the box and all original packaging and accessories. Once approved, we'll send a return shipping label and you'll have 2 days to drop the box off at FedEx or USPS. A 5% restocking fee and the return shipping cost are deducted from your refund. Refunds typically land back on your card within 3–5 business days of verification.
What does the 1-year warranty cover?
Hardware defects for one full year from your purchase date. If the box stops working through no fault of its own, we'll repair or replace it free — including return shipping. Just email support with your order number.